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Frequently Asked Questions
Find answers to common questions about our scents and care
How do I prevent my candle from tunneling?
Ensure the first burn lasts long enough for the wax pool to reach the edge of the glass, typically 2-3 hours.
Should I trim the wick before every use?
Yes, always trim the wick to 1/4 inch before lighting to ensure a clean, steady flame and to prevent soot.
What kind of wax do you use?
We use a custom coconut and soy wax blend designed for a clean burn and maximum scent throw.
Are your fragrances safe?
Absolutely. All our fragrances are paraben-free, phthalate-free, and never tested on animals.
How can I reuse my candle jar?
Once 1/4 inch of wax remains, stop use. Clean the jar with warm soapy water to repurpose it as a planter or storage.
Do you offer gift wrapping?
Every Otherland order arrives in our signature decorative packaging, making it ready for gifting immediately.