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Returns & Exchanges
We want you to love your scent. If you are not completely satisfied, we accept returns of unburned candles within 30 days of purchase.
1
Initiate Return
Visit our online portal with your order number and zip code to start the process.
2
Print Label
Download and print the prepaid shipping label provided via email.
3
Pack Items
Securely pack the unburned candles in their original decorative packaging and shipping box.
4
Final Refund
Once received and inspected, your refund will be processed to your original payment method within 5-10 days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing